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System Integrations OB-INT-104

Business Messaging Integration

Send order alerts, payment reminders and support replies over the official business channel of a popular messaging app, with approved templates and delivery tracking.

Timeline
15 working days
Deliverables
7 listed
Fixed price
₹24,999
Overview

What this service delivers

Your customers spend their day in messaging apps, but official business messaging comes with rules that trip teams up: templates must be approved, there is a limited window for free-form replies, and opt-outs must be honoured. We complete the business verification, get your templates approved and connect the channel to your systems. Order confirmations, dispatch updates and payment reminders then go out automatically, and customer replies are routed to your support inbox or a simple bot.

Deliverables 7 items

What you receive

  • Business verification and messaging account setup completed
  • Up to 10 message templates written and submitted for approval
  • Your app's events connected so the right message is sent automatically
  • Customer replies routed to your support tool or a basic bot
  • Delivered, read and failed statuses saved in your database
  • Opt-in and opt-out handling in line with platform rules
  • Cost estimate based on your expected message volume
Process

How the work runs, in 4 steps

  1. Step 1: Setup

    Verification documents are submitted and the account is configured

  2. Step 2: Templates

    Messages are drafted, agreed with you and sent for approval

  3. Step 3: Connect

    Your system events and reply routing are wired up and tested

  4. Step 4: Launch

    Messages go live and delivery statuses are checked with your team

Fit and inputs

Who it suits, and what we need from you

Ideal for

  • Online stores whose dispatch emails go unopened
  • Service businesses calling customers to confirm bookings
  • Teams paying for SMS messages that arrive late or are ignored

What we need from you

  • A registered business with the documents the platform requires
  • A phone number not already linked to the consumer version of the app
  • A list of the events that should trigger messages

You share these through the brief in your account after checkout.

Benefits

What changes for your team

  • 01

    Messages customers actually read, with delivery confirmed

  • 02

    Customer replies land in a shared team inbox rather than on personal phones

  • 03

    Templates written to follow the platform's published policies

FAQ

Questions about this service

Yes, provided customers have opted in and the templates meet platform rules. We help you set this up correctly.

Approval is decided by the platform. We write templates to its published guidelines and revise any that are returned.

This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.

Tell us what you are building. We will scope the first step.

Leave your email and a project lead will reply with the service that fits, its price and how long it takes. No sales calls unless you ask for one.