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Interface Design Popular OB-UXR-105

UPI Checkout Redesign

A checkout redesign that puts UPI first, based on where your buyers actually drop off, with every failure and retry state designed.

Timeline
12 working days
Deliverables
7 listed
Fixed price
₹20,999
Overview

What this service delivers

In India, people leave a checkout more often because of the flow than the price: a UPI request that never returns, a form that insists on a landline, an error with no explanation. We first measure your current checkout to find exactly where buyers leave. Then we redesign it around how Indian customers prefer to pay, with UPI offered first. Every failure and retry state is designed on purpose, so a single declined payment does not lose the order.

Deliverables 7 items

What you receive

  • Step-by-step funnel analysis of your current checkout drop-off
  • Redesigned checkout with UPI as the first payment choice
  • Shorter forms that use autofill and show the correct keyboard on mobile
  • Designed states for pending, failed, expired and retried payments, per method
  • Trust signals placed where buyers tend to hesitate
  • Design files with specifications for developers
  • Short A/B test plan for measuring results after launch
Process

How the work runs, in 4 steps

  1. Step 1: Measure

    Analytics are reviewed to find where and why buyers leave

  2. Step 2: Redesign

    The new flow is designed with UPI first and shared for feedback

  3. Step 3: Edge cases

    Every failed, pending and retry path is designed

  4. Step 4: Handoff

    Specifications and a test plan are delivered to your developers

Fit and inputs

Who it suits, and what we need from you

Ideal for

  • Online stores with good traffic but disappointing conversion
  • Subscription products losing customers at payment
  • Any business whose checkout was built once and never revisited

What we need from you

  • Analytics access and a test account that reaches the payment step
  • Your payment gateway and the methods you accept
  • Any finance, tax or compliance rules the design must follow

You share these through the brief in your account after checkout.

Benefits

What changes for your team

  • 01

    Fewer drop-offs at the step that currently loses the most buyers

  • 02

    A failed payment can be retried rather than ending the order

  • 03

    A clear measurement plan to show whether the redesign worked

FAQ

Questions about this service

This service covers analysis and design. Development can be handled by your team or scoped with our payment integration service.

The designs are based on the methods and statuses your gateway supports, which we confirm at the start.

This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.

Tell us what you are building. We will scope the first step.

Leave your email and a project lead will reply with the service that fits, its price and how long it takes. No sales calls unless you ask for one.