Ongoing Operations
Website Maintenance Plan
Monthly updates, tested backups, uptime monitoring and malware scans for the content-managed website your business depends on.
₹9,999
Ongoing Operations
OB-OPS-101
Incident Runbooks and On-Call Setup
Short, practical runbooks and an on-call rota, so the next outage follows a plan instead of improvisation.
- Timeline
- 10 working days
- Deliverables
- 7 listed
- Fixed price
- ₹15,999
What this service delivers
Nobody reads long documents in the middle of an outage, so runbooks need to be short, specific and practised. We prepare a separate runbook covering each of your ten most likely failures, covering the symptoms, the checks, the actions and when to escalate. We also set up an on-call schedule, define severity levels and provide a blameless post-incident review template, then run a practice incident with your team.
Deliverables 7 items
What you receive
- Runbooks for your 10 most likely failure scenarios
- Severity levels defined, with the expected response for each
- On-call schedule configured in a paging and scheduling tool
- Escalation paths with names, phone numbers and decision points
- Pre-written customer and internal status messages
- Blameless post-incident review template and process
- One tabletop practice exercise with your team
How the work runs, in 4 steps
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Step 1: Gather
Past incidents and current alerting are reviewed with your engineers
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Step 2: Write
Runbooks, severity levels and escalation paths are drafted
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Step 3: Configure
The rota and paging are set up and tested
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Step 4: Practise
A tabletop exercise is run and the runbooks are refined
Who it suits, and what we need from you
Ideal for
- Organisations where one person handles every incident
- Companies with uptime commitments but no formal on-call rota
- Startups whose first major outage exposed the lack of a process
What we need from you
- Access to your monitoring and alerting tools
- Time with the engineers who currently handle problems
- Any record of past incidents, however informal
You share these through the brief in your account after checkout.
What changes for your team
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01
Incident response no longer depends on one person picking up the phone
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02
Customer communication during outages is prepared in advance
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03
Reviews lead to improvements, not blame
Questions about this service
Not as part of this service. If you want ongoing cover, our monthly support retainer can be scoped alongside it.
We work with the tool you already have, or recommend one that suits your team size and budget.
This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.