Ongoing Operations
Uptime and Alerting Setup
Monitoring and alerts that spot problems before your customers do, tuned so that every alert is worth acting on.
₹10,999
Ongoing Operations
OB-OPS-102
Monthly Support Retainer
Monthly monitoring, patching and bug fixing by a named engineer who knows your system before anything goes wrong.
- Timeline
- Onboarding in 5 working days, then ongoing monthly
- Deliverables
- 7 listed
- Fixed price
- ₹32,999
What this service delivers
Support often fails because no one is clearly responsible, or because the person responsible first sees your code on the day something breaks. This retainer begins with an onboarding week in which we learn your system properly. After that, you get proactive monitoring, regular security patches and a monthly allowance of 20 engineering hours for fixes and small improvements, with response times written into the agreement. Unused hours roll over once, and the agreement renews month to month.
Deliverables 7 items
What you receive
- A named engineer and a documented backup, both onboarded to your system
- 24/7 monitoring with alerts on uptime and error rates
- Response within 2 business hours for critical issues
- 20 engineering hours per month for fixes and small changes
- Monthly security patching of operating system, framework and libraries
- Backups checked, with a test restore every quarter
- Monthly report on incidents, work completed and recommendations
How the work runs, in 4 steps
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Step 1: Onboard
The system is studied, documented and monitoring is set up
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Step 2: Stabilise
Urgent patches and known risks are dealt with first
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Step 3: Operate
Monitoring, patching and the monthly work queue run on schedule
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Step 4: Review
Each month closes with a report and the next month's priorities
Who it suits, and what we need from you
Ideal for
- Companies running a live product without in-house engineers
- Businesses whose developer has left but the software still runs
- Teams needing cover for holidays and unexpected absences
What we need from you
- Access to code, infrastructure and monitoring
- One contact who sets priorities for the monthly work queue
- Any existing documentation, however old
You share these through the brief in your account after checkout.
What changes for your team
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01
The engineer who responds to an issue already knows your system
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02
Patches are applied on schedule, not after an incident
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03
Small improvements keep shipping instead of waiting in a backlog
Questions about this service
Additional hours can be agreed in advance at a set rate, or larger pieces of work can be scoped separately.
No. The retainer renews monthly and can be ended with notice, as set out in the agreement.
This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.