Ongoing Operations
Incident Runbooks and On-Call Setup
Short, practical runbooks and an on-call rota, so the next outage follows a plan instead of improvisation.
₹15,999
Ongoing Operations
OB-OPS-103
Website Maintenance Plan
Monthly updates, tested backups, uptime monitoring and malware scans for the content-managed website your business depends on.
- Timeline
- Onboarding in 3 working days, then ongoing monthly
- Deliverables
- 7 listed
- Fixed price
- ₹9,999
What this service delivers
Websites are most often hacked through a plugin flaw that had a fix available months earlier. Each month we apply core, theme and plugin updates for your open-source CMS on a staging copy, compare the main pages visually to make sure nothing has shifted, and only then update the live site. Backups are stored off-site every day, and a restore is tested every month. If the site is ever infected, the clean-up is included in the plan.
Deliverables 7 items
What you receive
- Monthly core, theme and plugin updates, tested on staging first
- Visual comparison of key pages before updating the live site
- Daily off-site backups, with a test restore every month
- Uptime monitoring with alerts to both your team and ours
- Malware scanning, with clean-up included if anything is found
- Quarterly speed and performance check
- Monthly report covering updates, uptime and any issues
How the work runs, in 4 steps
-
Step 1: Onboard
Access is set up, a staging copy is created and a first backup is taken
-
Step 2: Update
Each month's updates are applied and checked on staging
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Step 3: Release
Verified updates are applied to the live site
-
Step 4: Report
The monthly summary is sent with any recommendations
Who it suits, and what we need from you
Ideal for
- Businesses whose website brings in enquiries or payments
- Online shops where an hour of downtime has a direct cost
- Owners who have not updated their site since launch
What we need from you
- Admin access to the content management system and hosting
- A staging environment, or permission to create one
- A contact who can approve changes when needed
You share these through the brief in your account after checkout.
What changes for your team
-
01
Updates are applied safely instead of being delayed out of fear
-
02
Backups that have been tested, not just taken
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03
Malware clean-up is covered by the plan, not charged as an emergency
Questions about this service
It focuses on keeping the site secure and running. Small content edits can be arranged separately.
Updates are tested on staging first. If a problem appears on the live site, we roll back from the latest backup and investigate.
This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.