Ongoing Operations
Monthly Support Retainer
Monthly monitoring, patching and bug fixing by a named engineer who knows your system before anything goes wrong.
₹32,999
Ongoing Operations
OB-OPS-105
Uptime and Alerting Setup
Monitoring and alerts that spot problems before your customers do, tuned so that every alert is worth acting on.
- Timeline
- 6 working days
- Deliverables
- 7 listed
- Fixed price
- ₹10,999
What this service delivers
Monitoring tends to fail in one of two ways: either nothing alerts at all, or so much alerts that people mute the channel. We set up uptime checks from several regions, track errors and response times against thresholds based on your real traffic, and route alerts by severity. A warning goes to a chat channel, while a genuine outage calls someone directly. The dashboard shows only the figures that truly reflect system health.
Deliverables 7 items
What you receive
- Uptime checks on your key endpoints from multiple global locations
- Application performance monitoring for error rates and response times
- Server metrics for CPU, memory, disk and database connections
- Alert thresholds based on your own traffic rather than defaults
- Severity-based routing to chat, email or phone call
- Public status page, run by us or by your team
- Focused dashboard showing only meaningful health indicators
How the work runs, in 4 steps
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Step 1: Review
Your systems, traffic patterns and current alerts are examined
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Step 2: Instrument
Checks and monitoring are installed across each layer
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Step 3: Tune
Thresholds and routing are adjusted to cut false alarms
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Step 4: Handover
The dashboard, status page and alert rules are explained to your team
Who it suits, and what we need from you
Ideal for
- Teams who learn about outages from customer emails
- Products that slowly degrade without anyone noticing for days
- Companies that have muted their alert channel because of constant noise
What we need from you
- Access to servers, cloud accounts and the application
- A decision on who should be alerted at each severity level
- A preferred tool, or freedom for us to recommend one within budget
You share these through the brief in your account after checkout.
What changes for your team
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01
You hear about problems before your customers do
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02
Alerts are trusted because they only fire for real issues
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03
A status page reduces support load during incidents
Questions about this service
We use your preferred tool if you have one, or recommend options that fit your budget, including open-source choices.
Your team, using the routing we set up. If you want us to respond, this pairs with our monthly support retainer.
This is a remote technology service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery and handover and refunds and cancellation for the full terms.